Customer-support
7 listings in this category
Categories
Knowledge Base Answerer
SkillAnswer support questions using provided KB articles. Returns a grounded answer with source citations and confidence score. Never guesses.
Sentiment Analyzer
SkillDetect emotional tone, intent, and escalation risk in customer messages. Returns sentiment, emotions, intent, escalation risk, and key phrases.
Support Triage Agent
AgentClassifies, prioritizes, and routes support tickets instantly. Detects sentiment and escalation risk. Drafts empathetic first responses. Pre-wired with Ticket Classifier, Sentiment Analyzer, and Knowledge Base Answerer.
Support Ticket Classifier
SkillClassify support tickets by category (billing/technical/account), priority (P1–P4), urgency, and queue. Drafts an empathetic first response.
Escalation Analyst
AgentMonitors tickets for escalation signals, checks SLA compliance, and prepares management briefings. Pre-wired with Sentiment Analyzer and SLA Monitor.
Support Escalation Workflow
WorkflowAnalyze ticket batches for escalation signals, SLA compliance, and prepare management briefings automatically. 4-node workflow.
Customer Onboarding Agent
AgentGuides new customers through onboarding by answering questions, documenting kickoff calls, and creating success plans. Pre-wired with Meeting Notes Summarizer and Knowledge Base Answerer.